Run Away Fast
(Posted 21:57:54 on 10th July 2007 by Rag)
Sprint, one of the US wireless network service providers, today announced that they were cutting contracts with 1,000 odd of their customers who have excessively used the support desk. At first this seems very alarming, however, when you get into it, these people have been calling the help desk between 40 to 50 times a month on a regular basis.
Obviously we don't want companies just deciding who they are going to allow to be their customers on an ad hoc basis, but if the facts provided about excessive usage are true then I'm all for it as these Muppets are just increasing the cost for the rest of us. Don't they have any friends?
I don't know about you guys, but we argue in our house every time we need to call customer service about anything. It usually goes something like "it's your turn because I did it last time" You've got to be really desperate to want to talk to the support desk more than you need to.
